리더십유형이 국적항공사 객실승무원의 만족도와
직무성과에 미치는 영향
A Study on How Leadership Style Affects the
National Carrier Flight Attendants' Satisfaction
and Job Performance.
양희옥*․김성희**1)
Yang, Hee-Ok․Kim, Sung-Hee
[ABSTRACT]
The success of airline companies depends on human resource who contact the guests on the spot. Thereby, it can be said that flight attendants are the most important. If the supervisor leads the subordinates effectively, they will be inspired and make the best results. Hospitality industry have studied on the effective leadership applying the major leadership theories. In this study, transformational leadership and transactional leadership were more deeply analyzed and the empirical analysis was conducted to apply into the airlines.
The purpose of this study are as follows:
....
2025 에어부산 객실승무원 채용 합격 자기소개서와 면접자료 객실승무원 직무는 무엇보다도 안전의식과 고객 서비스 마인드가 필수적이라고 생각합니다.
특히, 어려운 상황에서도 침착하게 문제를 해결하고 고객의 불만을 신속히 해소하는 경험을 통해 서비스 마인드를 강화..